Effective October 13, 2026

Privacy Policy

This policy explains how Tell Seyon LLC, operating Tell Seyon, handles information for our website, waitlist, messaging service, account portal, beta, and paid subscriptions when offered.

Information we collect

We collect information you provide, such as your name, email address, phone number, preferences, consent and opt-out records, support requests, and messages to Seyon. Shared content can include photos, audio, videos, links, and information about other people. Depending on the feature, we may process transcripts, descriptions, generated content, and summaries or saved memories derived from that content.

We also process technical information needed to run the service, such as sign-in and session records, request and delivery logs, timestamps, and security events. For subscribers, we retain billing references and subscription information, such as Stripe customer identifiers, payment status, invoices, and renewal dates. Stripe collects payment details through its payment interface; do not send card numbers to Seyon in a message.

How we use information

We use information to respond to you, personalize conversations, remember relevant details, process shared content, deliver requested reminders and permitted check-ins, manage accounts and subscriptions, provide support, diagnose problems, protect the service, and meet legal obligations. Saved memories may be incomplete or inaccurate; you can ask to review, correct, or remove them.

Who may view your information

Authorized personnel, including administrators and authorized support staff or contractors, may be able to view messages, saved memories, shared content, and account information when needed to provide support, investigate technical problems, protect the service, prevent misuse, or meet legal obligations. Access must be limited to a legitimate work purpose and the information needed for that purpose. Customer information is not for personal browsing or casual review.

For a support request involving private content, we seek your permission to review the relevant information where practicable. Security incidents, abuse investigations, and legal requirements may require access without that separate permission. This is a policy governing access, not a promise that every administrator access path is technically blocked or requires your approval.

People with privileged access to our databases, hosting systems, or messaging-provider dashboard can potentially view stored information. We do not promise that messages are inaccessible to Tell Seyon, its administrators, or the providers processing them. Avoid sharing passwords, payment-card details, government identifiers, or other information you do not want processed by the service.

Service providers

We use Sendblue for message delivery, OpenAI for AI responses and supported media processing, Render for backend hosting and storage, Stripe for payment processing and subscription management, and website hosting providers. Relevant information may be transmitted to or stored by these providers. Their authorized personnel may also have access under their own security, support, retention, and legal processes. Processing may occur in the United States or other locations where a provider operates.

We do not claim that sending a message to Seyon makes it confidential in the same way as a privileged professional relationship. Provider retention and deletion may differ from our application controls.

SMS privacy

We do not sell or share your phone number or SMS consent information with third parties or affiliates for their marketing or promotional purposes. We use this information to operate messages you requested or agreed to receive, including through delivery providers. Message frequency varies; carrier message and data rates may apply.

Customer-approved support

In the account portal, you can approve selected saved-memory summaries for a named support worker for one hour. You can revoke approval and view the app's approval and review history. This approval does not include original messages, original media, video observations, billing actions, or account changes. Separate administrator access through hosting and messaging providers is not blocked or fully audited by these portal controls.

Your choices and account controls

Reply STOP to stop messages or HELP for help. Joining the email waitlist does not require SMS consent. Your Tell Seyon account provides controls to review, correct, or delete saved memories and retained video observations, export stored information, and delete your account. Sign-in requires a private link sent to your verified texting number. Number changes require proof from both your current and new numbers; there is no private-data recovery bypass when you cannot access the current number. You can also contact support@tellseyon.com to request access, correction, or deletion. We may verify account ownership before acting.

Clearing a saved memory is separate from deleting message history or an account. Deleting application data does not necessarily immediately remove provider records, backups, or records we must retain. Stopping messages or clearing memories does not cancel a paid subscription; use the billing portal or contact support for cancellation.

Retention, deletion, and security

Saved video analysis expires after seven days unless you delete it sooner; content-free video usage receipts are retained for 30 days. Memory corrections do not erase your original messages. Provider records and hosting backups have separate retention and are not removed by clearing a memory.

We retain information for the purposes described here, including operating your account and memories, resolving support or billing issues, recording consent and opt-outs, maintaining security, and meeting legal requirements. Retention varies by record type and provider; we do not promise a single fixed deletion deadline for all systems. Some billing, consent, security, and backup records may remain after deletion where reasonably necessary or legally required.

We use safeguards intended to protect information, but no service can guarantee complete security or prevent every unauthorized disclosure. Our privacy controls do not eliminate the privileged administrative access described above.

Adults only

Tell Seyon is intended only for people aged 18 or older. People under 18 should not use the service or submit personal information. Contact us if you believe a minor has provided information so we can investigate and take appropriate action.

Changes and contact

We may update this policy as the service develops. The effective date will reflect changes, with additional notice where required. Privacy questions and requests: support@tellseyon.com.

For subscription and messaging terms, see our Terms of Service.